At 24 Days of Dogmas, we want you and your pup to enjoy your Christmas countdown. If something isn’t right with your order, please get in touch so we can help.

Change of mind

We do not offer refunds or exchanges for change of mind, including if your dog does not like a particular item. This does not affect your rights if a product is faulty, unsafe or does not match its description.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty, missing or incorrect, email support@24daysofdogmas.com as soon as reasonably possible with:

• Your name and order number, or other proof of purchase.
• A description of the problem.
• Photos of the affected items and packaging, if possible.

Please stop using any item you believe may be unsafe. Keep the affected items and packaging where practical while we work with you to resolve the issue.

We will provide a remedy as required under the Consumer Guarantees Act 1993. Depending on the issue, this may include a replacement or refund. If the problem is substantial, you may choose to reject the product and request a refund or replacement, or keep it and claim compensation for its reduced value.

Arranging a return

Please contact us before sending anything back so we can provide return instructions and an address.

Original packaging is helpful but is not required for a valid claim under the Consumer Guarantees Act. Where a return is required because an item is faulty, damaged on arrival or incorrectly supplied, we will arrange return shipping or reimburse reasonable return shipping costs.

Refunds

Refunds will be made to the original payment method without unnecessary delay once your entitlement to a refund is established. Your bank or payment provider may take additional time to show the funds in your account.

If you have not received an expected refund, please contact us so we can check it for you.

Delivery problems

If your order has not arrived or arrives damaged, please contact us. We will follow up with the courier and work with you to resolve the problem.

Order changes and cancellations

If you need to change or cancel an order, please contact us promptly. We will do our best to help before it is dispatched or collected, but change-of-mind cancellations are not guaranteed. This does not limit any cancellation rights you have under New Zealand consumer law.

Your consumer rights

Our products come with guarantees under the Consumer Guarantees Act 1993. Nothing in this policy limits your rights under that Act or the Fair Trading Act 1986. These rights also apply to sale and discounted items.

Contact us

For help with your order, email support@24daysofdogmas.com and include your order number if available.